DOLE-POEA’s One-Stop Service Center for OFWs records 57% increase in clients served

A more compact and streamlined frontline service enabled the Department of Labor and Employment - Philippine Overseas Employment Administration's One-Stop Service Center for OFWs (OSSCO) to serve 157,735 clients as of the second week of November or a 57 percent increase compared to its clients served last month.

Since it was launched in August, OSSCO already saw an increasing number of clients who availed of its facilities at the POEA Central Office in Mandaluyong OSSCO, as well as in its regional centers in Baguio, Pampanga Calamba, Palawan, Cebu, Iloilo, Tacloban, and Zamboanga.

POEA had served the biggest number of clients during the period with a total of 39,839 clients who availed of documentation of workers on leave or the Balik-Manggagawa and inquired about OFW concerns. This was followed by OWWA who served a total of 31,169 clients who came to the Center to renew or apply for OWWA membership and ask other OFW-related concerns.

On the other hand, the Social Security System accounted for the third biggest number of clients at 22,397, which consisted of OFWs who registered or amended their membership data, applied for benefits and loans, verified their loan or contribution status, enrolled for their Unified Multi-purpose ID Card (UMID) and inquired about their other SSS concerns.

PhilHealth recorded the fourth biggest number of clients served at 16,228 composed of OFWs who paid their PhilHealth contribution at the Center, applied for or renewed their membership, and inquired about other Philhealth-related concerns.

In the regions, Zamboanga's OSSCO at OWWA Regional Office No. 9 in Zamboanga City recorded the biggest number of clients served at 2,089. Most of the services provided consisted of responses to queries and OFW records issuance and legal assistance.

The DOLE launched OSSCO to provide OFWs or those intending to work abroad with a broad range of accessible inter-agency services by putting in one location all government agencies that provide documentary services and other assistance to those who are currently working or planning to work overseas.

Labor and Employment Secretary Silvestre H. Bello III said the establishment of OSSCO is one of DOLE's responses to President Rodrigo R. Duterte's directive to make it easier for OFWs to avail the government service by shortening the processing time of their documents and reducing their transportation expenses.

The OSSCO in POEA in Mandaluyong, including those in regional centers, is run by 16 government agencies. These are Department of Foreign Affairs (DFA), Philippine Overseas Employment Administration (POEA), Overseas Workers Welfare Administration (OWWA), Technical Education Development Authority (TESDA), Professional Regulation Commission (PRC), Maritime lndustry Authority (MARINA), Home Development Mutual Fund (HDMF), Philippine Health lnsurance Corporation (PhilHealth), Social Security System (SSS), Philippine Statistics Authority (PSA), Bureau of Immigration (BI), National Bureau lnvestigation(NBI), Commission on Higher Education (CHED), Tourism lnfrastructure and Enterprise Zone Authority (TIEZA), Philippine National Police (PNP), and Bureau of lnternal Revenue (BIR).

Source: Philippine Information Agency