–The company combines cloud automation with dynamic, manual processes to ensure maximum efficiency for every managed cloud customer’s Oracle environment
MOUNTAIN VIEW, Calif., Aug. 19, 2014 /PRNewswire/ — Based on its recent analysis of the managed cloud services market, Frost & Sullivan recognizes Oracle with the 2014 North American Frost & Sullivan Award for Customer Value Leadership. Oracle’s suite of managed cloud services offers customers a highly secure, reliable, yet dynamic infrastructure that addresses the entire cloud stack, with performance metrics that are customizable for each customer. The service’s balance between automated orchestration and manual process refinement offers customers a unique environment in which to deploy their Oracle applications and workloads.
Oracle maximizes the efficiency of each managed cloud customer’s Oracle environment by overlaying a variety of services — including deployment, monitoring, patching, security, and upgrade services — on top of the cloud infrastructure that hosts the customer’s Oracle applications. Many of these services are delivered through Oracle’s proprietary cloud automation platform, which standardizes routine management tasks and performs them based on pre-set conditions within the cloud environment.
The company also employs manual processes as part of its standard governance process. These processes are handled by a service delivery team that is trained to provide reliable cloud services that are manually delivered and easily customizable to ensure that they meet customers’ evolving business needs. Oracle combines the best of automation and personalization, designing a suite of processes that help manage the basics of the cloud environment automatically, with manual assistance that can be frequently tweaked to meet changing business needs.
Oracle’s Managed Cloud Services are unusual in the degree to which they rely on a shared approach to business process optimization and enhancement. After customers share their business goals with Oracle, it designs the optimal infrastructure, platforms and applications, and then codifies the configuration and processes as the customer’s standard operating procedure.
"Oracle is unique among managed cloud providers in that it can customize the cloud environment based on the customer’s stated business needs," said Frost & Sullivan Industry Analyst Karyn Price. "By coupling a robust, intelligent automation platform with the expertise of its service delivery team, Oracle ensures cloud performance metrics that help meet key business goals."
Oracle is also unique in its management capability for cloud services. The company can manage systems that are hosted within its own cloud, on a customer’s premise, or in a third-party cloud facility. This offers customers greater choice to deploy cloud in the manner most comfortable to them, while still benefitting from Oracle’s management of the service. The company is now working on business technology management in a hybrid environment, affording customers maximum choice with regard to where their Oracle applications are housed.
The Oracle cloud is engineered to handle massive transaction details in a highly secure manner. Managed cloud customers that move workloads to the Oracle cloud benefit from a highly secure environment that has been certified as compliant by PCI, HIPAA, government, identity management, and 21 CFR Part 11.
Oracle also offers a self-service mobile application that allows customers to drill down on data about their service and infrastructure as well as system usage and business transaction processing. This offers the customer visibility into operational processes so that they, too, can monitor the operational health of services and systems.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company’s inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
Frost & Sullivan’s Best Practices Awards recognize companies in a variety of regional and global markets for outstanding achievement in areas such as leadership, technological innovation, customer service, and product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research.
About Oracle Managed Cloud Services
With Oracle Managed Cloud Services, you can leverage Oracle’s years of experience to manage your applications in the cloud so that you’re able to drive innovation and re-direct your valuable resources to those projects that add even greater value to your organization. Oracle Managed Cloud Services provides more value to your software investments, more choice to deploy your applications in the cloud, and more confidence that your applications are maintained and run by qualified Oracle experts. For information visit www.oracle.com/managedcloudservices
Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NYSE:ORCL), visit www.oracle.com
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