Tackling Asia’s Customer Experience Management Challenges

SINGAPORE, July 11, 2014 /PRNewswire/ — In a world of rising customer expectations, greater customer choice and increased transparency, businesses are facing fiercer competition.

According to a recent study, 95% of business managers in Asia said customer experience management will be important to their organisation in 2014. 59% of organisations already have a comprehensive CEM programmes in place. Being able to differentiate your company and gain business advantage through CEM has become a truly urgent priority for many businesses.

IQPC is proud to announce the return of the region’s most anticipated event on CEM – 2nd annual Customer Experience Management Asia Summit (www.customerexperienceasia.com).

Returning from an incredibly successful launch last year, the summit has been carefully designed to help senior CEM professionals navigate the rapidly evolving Asian customer landscape to build a customer-centric culture, unlock customer insights and new revenue streams with social media and big data, and enhance customer advocacy via integrated omni-channel.

This year, in order to ensure a fruitful discussion, we have included an unprecedented C-level conversation panel, designated B2B/B2C streams, five different themed workshops and interactive roundtable discussions. In addition, you will hear first-hand insights from New York Times bestselling author, Ron Kaufman, and more than 30 global and regional CEM pioneers, such as Donna Peeples, Chief Customer Officer at AIG, Amy Shi-Nash, Chief of Data Scientist

R&D Lab at Singtel, Rimzie Ismail, Head of Customer Affairs & Service Initiatives at Dubai Airport, Anna-Karin Birnik, Head Brand Experience, Standard Chartered Bank and many more.

The technology underpinning the CEM space is another huge area for learning. At the summit, you can update yourself on the latest innovations and benchmark your practices with you regional counterparts.

Do not miss this opportunity to network with international and regional experts, forge new relationships and equip yourself with knowledge and skills to drive CEM and foster long-term success for your organisation.

Registration for Customer Experience Management Asia Summit is now open at www.customerexperienceasia.com. The full programme is also available for download. In addition, visitors can access the full speaker list. For further information, contact enquiry@iqpc.com.sg.

Event: 2nd annual Customer Experience Management Asia Summit
Dates: 13-16 October 2014
Venue: Amara Sanctuary Resort Sentosa, Singapore
Website: www.customerexperienceasia.com

Abbott and Fonterra to Form Strategic Alliance for Dairy Farming in China

ABBOTT PARK, Ill. and AUCKLAND, New Zealand, July 11, 2014 /PRNewswire/ — Abbott (NYSE: ABT) and Fonterra Co-operative Group Ltd today announced the signing of an agreement to develop a proposed dairy farm hub in China. The strategic alliance, which is subject to Chinese regulatory approval, will leverage Fonterra’s expertise in dairy nutrition and farming in China and Abbott’s continued commitment to business development in China. 

Dairy consumption in China has been rising steadily over the past 10 years. The continued development of safe, high-quality milk sources is essential to meeting this growing demand from Chinese consumers. Abbott and Fonterra are pleased to be able to work together and, through this alliance, make a positive contribution to the growth and development of China’s dairy industry.

“This would be Fonterra’s third farm hub in China and will complement our existing farming operations in Shanxi and Hebei Provinces that have been very successful,” said Theo Spierings, chief executive, Fonterra. “Farming hubs are a key part of our strategy to be a more integrated dairy business in Greater China, contribute to the growth and development of the local Chinese dairy industry, and help meet local consumers’ needs for safe, nutritious dairy products.”

“We’re pleased to partner with Fonterra, a global leader in dairy science, on this alliance to build dairy capacity in China,” said Miles D. White, chairman and chief executive officer, Abbott. “This is a very important step in our growing commitment to Chinese consumers.”

Both companies will work with Chinese regulators to obtain necessary approvals through the course of the project’s development.

If approved, Abbott and Fonterra will form a joint venture to invest a combined US$300 million (NZ$342 million or 1.8 billion RMB) into the farm hub, which will contain up to five dairy farms and more than 16,000 dairy milking cattle in production, producing up to 160 million liters of milk annually. The herd for this hub will comprise animals either imported, or sourced from Fonterra’s existing farm hubs. All dairy cattle will have genetics traceable to New Zealand, Australia, the United States and Europe.

As the world’s largest global milk processor and dairy exporter, Fonterra brings industry-leading dairy standards and practices to farm operations. The Fonterra-Abbott joint venture will operate the farm hub in China to these same standards to produce high-quality dairy. 

Pending regulatory approval, the first farm is expected to be completed and producing milk in the first half of 2017 and the remaining farms will commence production in 2018.

Abbott and Fonterra have a long history in China and have made substantial commercial and social investments in the country.

About Fonterra
Fonterra is a global leader in dairy nutrition – the preferred supplier of dairy ingredients to many of the world’s leading food companies. Fonterra is also a market leader with our own consumer dairy brands in Australia/New Zealand, Asia/Africa, Middle East and Latin America. 

The farmer-owned New Zealand co-operative is the largest processor of milk in the world, producing more than two million tonnes of dairy ingredients, value added dairy ingredients, specialty ingredients and consumer products every year. Drawing on generations of dairy expertise, Fonterra is one of the largest investors in dairy based research and innovation in the world. Our more than 16,000 staff work across the dairy spectrum from advising farmers on sustainable farming and milk production, to ensuring we live up to exacting quality standards and delivering every day on our customer promise in more than 100 markets around the world.

About Abbott
Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. With a portfolio of leading, science-based offerings in diagnostics, medical devices, nutritionals and branded generic pharmaceuticals, Abbott serves people in more than 150 countries and employs approximately 69,000 people.

In China, Abbott has more than 4,000 employees working in manufacturing, research and development, logistics, sales and marketing. Primary locations in China are in Shanghai, Beijing and Jiaxing.

Visit Abbott at www.abbott.com and www.abbott.com.cn, and connect with us on Twitter at @AbbottNews.

Abbott Builds Long-Term Commitment in China

ABBOTT PARK, Ill., July 11, 2014 /PRNewswire/ — Today’s announcement of a proposed strategic alliance with Fonterra to develop dairy farms is the latest in a series of investments Abbott (NYSE: ABT) has made in China, deepening its commitment in the country. In June, Abbott opened a state-of-the-art nutritional manufacturing facility in Jiaxing, and earlier this year, Abbott opened two research and development centers in Shanghai. In 2014, Abbott has announced more than US$400 million (2.5 billion RMB) of investments in its China operations.

Abbott has made these investments in order to improve people’s nutrition and health, and further establish the company as a long-term partner in China’s development. Today, Abbott has more than 4,000 employees in China. Abbott investments and engagements in China include:

  • Collaboration with the government since 2008 to strengthen nutritional science and testing capabilities, and share technical expertise to promote food safety.
  • Operation of a medical optics facility in Hangzhou, a pharmaceutical facility in Shanghai, and new research and development centers for its nutrition and diagnostics businesses in Shanghai.
  • Creation of the Abbott Crossroads Institute training center in Shanghai, which educates healthcare providers in coronary, endovascular and structural heart interventions.
  • Implementation of innovative initiatives across Abbott’s China manufacturing operations to reduce emissions, water use and waste, and to make product packaging more sustainable.
  • Establishment of the Abbott Fund Institute of Nutrition Science (AFINS), in partnership with Shanghai Children’s Medical Center and the global non-profit organization Project HOPE. The partnership, which operated from 2007 through this year, strengthened clinical pediatric nutrition practices, training, research and community outreach.

“Our goal is to help people live healthier lives,” said Miles D. White, chairman and chief executive officer, Abbott. “That means investing in the countries where we live and work. We’re committed to using our science, our product quality and educational efforts to raise the level of health in China and around the world.”

Eva Green Exudes Timeless Beauty as Leading Lady in the 2015 Campari Calendar

MILAN, July 10, 2014 /PRNewswire/ — Today, Campari® is officially unveiling the Hollywood actress Eva Green as the star of the 2015 Campari Calendar. The stunning French born actress will take the lead role in this year’s iconic Calendar, entitled Mythology Mixology, which is dedicated to celebrating Campari’s colourful history and the intrinsic stories linked to twelve of its best-loved classic cocktails. Each month will focus on a classic cocktail and with it, imaginatively depicts the beautiful and little-known anecdotes, tales and curiosities behind each iconic recipe.

To view the Multimedia News Release, please click:
http://www.multivu.com/players/English/71400577-Campari-Calendar-2015/

On starring in the 2015 Campari Calendar, Eva Green comments:

“To work with an iconic worldwide brand such as Campari is an honour and a privilege. There is something very special about this year’s theme as it strikes a compelling and almost magical balance between the classic and the contemporary. At the root of each image is this rich sense of history behind each of Campari’s best-loved cocktails but they are presented in a way that is ultra modern, exuding imagination and style. It’s a thing of incredible beauty and clearly shows that whilst some of these recipes are over 100 years old, they are still relevant to and adored in today’s world.” 

Shooting the 16th edition of the globally renowned Campari Calendar is Julia Fullerton-Batten, a worldwide acclaimed and exhibited fine art photographer and the first ever woman to get behind the lens on the Calendar project.

Julia Fullerton-Batten comments:

“Campari has always had an inherent ability to recreate itself and keep the brand image fresh, inspiring and imaginative – a goal I constantly strive towards in my own work too. This year’s theme was an interesting challenge, as there was an important job to do in terms of taking historical anecdotes and invigorating them with a modern edge. I’m confident we managed to strike that delicate balance with this year’s imagery.” 

Bob Kunze-Concewitz, CEO of Gruppo Campari comments: Though there has always been a sense of timelessness around our classic cocktails, weve been hearing reports from bartenders all over the world that there has been a surging popularity for classic recipes like the Negroni and the Americano. This years Campari Calendar is designed to celebrate those enduring recipes and the heritage behind them, so were very much looking forward to unveiling it later in the year.

International Press Contact

Video: 
http://www.multivu.com/players/English/71400577-Campari-Calendar-2015/