Frost & Sullivan Recognizes Xora, A ClickSoftware Company with its 2014 North America Award for Customer Value Leadership

MOUNTAIN VIEW, Calif., July 15, 2014 /PRNewswire/ — Based on its recent analysis of the mobile workforce management (MWM) market, Frost & Sullivan has recognized Xora, A ClickSoftware Company with the 2014 North America Frost & Sullivan Award for Customer Value Leadership. Xora is a MWM partner to a wide range of industries that depend on mobile field employees. Xora’s flagship MWM product, StreetSmart™ enables a best-in-class customer support program with real-time data through its solutions-based platform.

Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company’s inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.

“Xora employs an affordable, cloud-based delivery model and forges strong partnerships with wireless carriers to expand its solution’s use and value in the current marketplace,” said Frost & Sullivan Principal Analyst Jeanine Sterling. “Recognizing Xora’s standard of excellence, ClickSoftware, a field service management leader, recently acquired the company, expanding its base of mobile cloud-based solutions.”

Xora targets SMBs with a best-in-class strategy that combines intuitive products, top-tier channels, affordability, and a quick time-to-value process for each customer. The company excels in the customer onboarding and training process, an especially challenging area in the SMB segment. In its bid to shorten the time-to-realized-value as much as possible, Xora segments its customers into three tiers and adjusts its onboarding approach accordingly.

However, onboarding is just the start when it comes to adding value.  Following implementation, Xora regularly sends out “Smart Start” emails containing recommendations and product information to customers. “Xora Insiders”‘ webcasts on various topics of interest are also made available to current Xora customers. In addition, the company provides documents addressing and educating customers on a variety of topics, including best practices, goals and ROI tracking, available tools, current use cases and expansion ideas. Finally, Xora regularly surveys its newest customers to uncover impacts and needs.

“Among its mobile-centric peers, Xora has demonstrated an ability to be both a visionary and evangelist regarding the business potential of MWM solutions,” noted Sterling. “This type of forward thinking can directly enhance the value that customers gain from their MWM solutions.”

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.

About Xora

Xora is the #1 market leader in mobile workforce management. Our flagship product is a suite of configurable mobile apps and a web-based management application that helps mobile businesses and their field employees work smarter and faster. More than 16,000 organizations rely on Xora every day to save money and grow their businesses. Visit Xora on the web at http://www.xora.com.  

About ClickSoftware

ClickSoftware is a leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the “Service chain optimization” concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies? Contact us: Start the discussion.

Contact: 

Mireya Espinoza
P:+1.210.247.3870
F:+1.210.348.1003
E: mireya.espinoza@frost.com

 

Thailand recruiting firm TopTalentAsia relaunches as en world

BANGKOK, July 15, 2014 /PRNewswire/ — TopTalentAsia relaunches as en world from July 21st 2014 with two new offices located in Bangkok and Chonburi and a new website to improve cross border recruitment services domestically in Thailand and utilize its Asia Pacific network.

TopTalent Asia, established in Bangkok in 1999, specializes in connecting great companies to the best managers and mid-career professionals in Thailand. As en world Thailand, the team will also develop services with the growing number of Japanese companies investing in the region.

“Relaunching as en world is a strategic move which will allow us to support our customers in different ways,” said Ms Belinda Skinner, Country Manager, en world Thailand. “For our clients it means greater service coverage and consistency on an APAC level, an increased candidate pool, and improved process efficiencies. For job seekers it means access to more jobs through our new website, highly trained professional consultants and, with the new locations in Bangkok and Chonburi, a more welcoming and convenient space to discuss the life-changing decision of a career move.”

en world’s brand promise, “Bringing the best people together”, reflects the passion that drives en world employees to find the right candidate for the right job according to Mr Craig Saphin, President of en world Group. “Our goal is to be the most trusted partner in recruiting specialists and managerial talent for global companies in the Asia Pacific region,” said Mr. Saphin, “en world Thailand will partner with people and companies to create the best possible recruiting and staffing connections to support their long-term success.”

The new brand identity will be rolled out through a number of touch points including a new website which allows job seekers to search for jobs across APAC and plan their regional careers (www.enworld.com/th/jobs), sales collaterals, social media channels and a new office location.

From 21 July 2014 our new office address will be:

en world Recruitment (Thailand) Co Ltd,.
Athenee Tower, 12th Floor, Unit 1201-1202
63 Wireless Road, Lumpini, Pathumwan, Bangkok 10330 Thailand
Tel — (662) 106 8600

en world (Chonburi) Recruitment Co Ltd,.
Talaythong Tower, 9th Floor, Room number 906
53 Moo 9, Tungsukla, Sriracha, Chonburi 20230 Thailand
Tel —  (662) 106 8680

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About en world:
en world provides recruitment services, focused on mid-career professionals. The company was established in Japan in 1999 and has expanded to Singapore, Hong Kong, Korea, Australia, Vietnam, Thailand and India. With 650 staff representing 20 nationalities in 15 offices, we are introducing talents with 2,800 clients across the Asia Pacific Region. en world is a subsidiary of en-japan Inc., Japan’s leading internet-based recruitment solutions provider.

Visit — www.enworld.com

Media Contact:
Vikram Tandon
Tel: +65 6420-0574
Email: vikram.tandon@enworld.com