Social welfare dept accepts complaints on disaster response services through e-Reklamo

Social Welfare Secretary Judy Taguiwalo said Wednesday her department will continue to accept any complaint on its disaster response services through the Disaster Response Assistance and Management Bureau's (DReAMB's) e-Reklamo platform.

"e-Reklamo" is a web-based complaints management ticket system designed to accommodate grievances on the social welfare department's Disaster Risk Reduction and Management (DRRM) services.

It may be accessed through the website wherein each complaint is assigned a unique ticket number that can be used to track the progress and responses online. A valid email address is required to use this system.

It may also be accessed through SMS using the following syntax: Text DSWDereklamo"Name of Complainant"Location"Complaint Message" and send to 3456 (any network). Each text message costs PHP1.

Complaints can also be emailed to

"The DSWD welcomes feedback from the general public on the disaster response services it provides, whether it is a complaint or compliment. It is a way to gauge the quality of our services for our continual improvement," Felino Castro V, DSWD DREAMB director said.

Castro added that they will do their best to settle the complaints.

Meanwhile, Taguiwalo said the department is closely monitoring the response efforts of local government units for relief assistance to reach those who were affected by Typhoon Nina, not just in the form of family food packs but in the form of other food and non-food items, as well.

She added that the department will continue to improve its system of delivery for faster and more efficient service.

The department will also strengthen its coordination with local government units so that social welfare programs and services -- not only during times of disasters and emergencies -- can be delivered to Filipinos in crisis situations.

"What we want is a better, stronger, more efficient social welfare department that is able to respond faster to the welfare needs of the Filipino people when they need it most. We know that the department cannot do this alone: we need all the help and support that we can get from the public and LGUs, including barangays," Taguiwalo said, appealing to Filipinos to help strengthen the resilience of their communities and means of responding to emergencies so that relief and recovery processes can also be faster and easier after the calamities have passed.

Source: Philippines News Agency