ALEXANDRIA, Virginia, July 24, 2014 /PRNewswire/ — Thomson Innovation, the leading IP intelligence and collaboration platform from the Intellectual Property & Science business of Thomson Reuters, the world’s premiere provider of intelligent information for businesses and professionals, was designated the top patent research and analysis solution according to Outsell, Inc., the only research and advisory firm focused solely on media, information and technology.
Outsell, Inc. rated the patent information services of five leading contenders in the space, including Thomson Reuters on a three-part scoring system. Each was judged on several criteria related to Product Quality and Performance, Sales Performance, and Service, out of 100 total points, to determine how services in this segment are adapting to new market pressures and opportunities due to the increasing availability of patent information. All products were rated "good to excellent" according to Outsell’s criteria. Thomson Reuters edged out the competition.
Thomson Innovation rates "consistently strong in both sales and service," according to Leonie Nicholas, Sr. Market Analyst for Outsell. She also said, "We also anticipate further integration across the Thomson Reuters IP portfolio, adding more value down the line (e.g., seamless data transfer between Thomson Innovation and Thomson IP Manager seems a likely next step)."
Key findings in the report include:
- Product Quality and Performance: Supported by the Derwent World Patents Index® (DWPI), Thomson Innovation offers strong product differentiation with its English abstracts and titles and features the widest range of full-text patent content for the Asian markets.
- Sales Experience: Sales functions were assessed by anonymous telephone calls and emails, to determine responsiveness, professionalism, and product knowledge. Thomson Reuters scored consistently high on the scale through its responsiveness to inquiries with firm product knowledge and insightful demonstrations.
- Customer Support Teams: Outsell found the Thomson Reuters support teams to be helpful and professional, providing live client support and comprehensive service across key country markets.
- Suitability: The human editorial that fortifies Thomson Innovation’s content is the distinct strength of the product. High-quality translations, ancillary content, and visualization tools fulfill a wide range of professional requirements expected of such a product.
"For the past 50 years, we have invested, and continue to invest, substantial resources into the development, maintenance and delivery of Thomson Innovation and Derwent World Patents Index," said Basil Moftah, president, Thomson Reuters IP & Science. "It is an honor to be recognized by a leading analyst firm like Outsell."
Thomson Reuters is the world’s leading source of intelligent information for businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization. For more information, go to www.thomsonreuters.com.