KUALA LUMPUR, Global credit rating agency, AM Best will participate in a customer centric panel discussion at the 30th East Asian Insurance Congress' (EAIC) Hong Kong Conference, taking place on Sept 24 to 27, at the Hong Kong Convention and Exhibition Center. AM Best Rating Services Inc executive vice president and chief strategy officer, Andrea Keenan will moderate a panel discussion titled 'Customer centricity in insurance: empowering policyholders and enhancing the value chain', which is scheduled on Sept 25. Panellists will include International Union of Marine Insurance secretary general, Lars Lange; Philippine Insurers and Reinsurers Association trustee/executive director, Michael Rellosa; Thai General Insurance Association president, Dr Somporn Suebthawilkul; and Nan Shan General Insurance Co Ltd chairman, Jason Tsai. According to AM Best in a statement, the credit rating agency's market development team for Asia Pacific will also be exhibiting at and attending the EAIC, including its chief execut ive officer and managing director, market development for the region, Rob Curtis. During the EAIC conference, AM Best will also celebrate the 25th anniversary of its Asia Pacific base of operations launching from the Hong Kong office with a reception, scheduled on Sept 25, at the Renaissance Hong Kong Harbor View Hotel, which coincides with its 125th anniversary. Headquartered in the United States, AM Best does business in over 100 countries with regional offices in London, Amsterdam, Dubai, Hong Kong, Singapore and Mexico City. Source: BERNAMA News Agency