CHR-E. Visayas Reaches Out to Non-Tech Savvy Complainants

Tacloban: The Commission on Human Rights (CHR) will be posting its contact details in public places to widen access to human rights services for people with limited internet access. 'The contact poster posts a question if their human rights have been violated. It includes our contact details that are there for people to call or text us,' CHR Eastern Visayas Director Marierose Joaquin said in an interview Monday.

According to Philippines News Agency, this initiative complements CHR MISMO (Management Information System Monitoring Outlet), a digital platform for filing complaints and requests launched in July 2024. The innovative webpage portal digitalizes the process of filing complaints and requests, making it easier and more accessible for Filipinos to seek assistance from the CHR.

With only one regional office in this city, the CHR recognized the barriers and developed the MISMO platform to enhance promptness, accessibility, and efficiency in service delivery, particularly in remote areas, and for individuals unable to visit physical CHR offices to file complaints. 'However, many Filipinos still struggle with internet access. That is why we launched our contact poster to address concerns about inclusivity, ensuring that CHR services remain accessible to non-tech-savvy individuals,' Joaquin said.

As the country's national human rights institution, Joaquin said the CHR remains committed to its mandate to protect and uphold the rights of all.