Manila: The Anti-Red Tape Authority (ARTA) confirmed it has received a complaint against an employee of the Bureau of Internal Revenue (BIR) Novaliches branch, which went viral on social media platform TikTok, and is now looking into the issue.

According to Philippines News Agency, the complaint was filed by Nica Cadalin, who reported the rude behavior of the BIR employee during a transaction. The complaint was received on October 28 and has undergone an initial evaluation by an assisting lawyer. In line with ARTA's standard procedures consistent with due process, the handling complaints officer has issued a Request for Completion (RFC) to Ms. Cadalin, seeking additional information and supporting documents necessary to proceed.

The required documents include simple transaction details and pertinent evidence to aid in the appropriate evaluation of the case, determining whether to proceed with a formal complaint, which will necessitate a counter-affidavit from the concerned BIR employee. ARTA emphasized its commitment to act promptly on complaints involving violations of Republic Act 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.

ARTA also encouraged the public to channel grievances through official channels to ensure proper documentation and resolution. Complaints may be filed via the electronic Complaint Management System (eCMS), accessible through the eGOVph Super App or directly at their website, or by emailing [email protected]. Additionally, the complainant may lodge the complaint through ARTA's virtual assistant, available 24/7, or by calling the 1-ARTA Hotlines.