Manila: The New NAIA Infra Corp. (NNIC) has signed an airport use agreement (AUA) with Philippine Airlines (PAL), marking a significant step in governing the flag carrier's operations at the Ninoy Aquino International Airport (NAIA).

According to Philippines News Agency, the agreement establishes key performance indicators aimed at enhancing operational efficiency and aligning airline operations with the service levels NNIC is mandated to meet under its concession agreement with the government. "This agreement gives us a clearer framework for setting expectations, measuring performance and working together to maintain consistent service standards," stated NNIC President Ramon Ang.

The agreement with PAL is intended to serve as a model for similar arrangements with other airlines operating at the Philippines' primary gateway. By setting common performance requirements and clearer accountability, the NNIC aims to better monitor service levels, identify operational issues, and implement corrective actions when necessary.

The AUA outlines PAL's use of airport facilities and infrastructure, detailing the respective responsibilities of the airline and the airport operator. Its framework is designed to support consistent performance across airport operations and improve coordination among the various parties involved in the movement of passengers, baggage, and aircraft.

"This is a positive development for both PAL and NNIC, and ultimately for our passengers. It supports the continuing modernization of NAIA and our collective goal of delivering a better airport experience," commented PAL Holdings President Lucio Tan III.

Furthermore, the NNIC is adopting a similar approach in agreements with ground handling and other service providers, setting operating requirements for companies performing critical functions on behalf of airlines within the airport.