Pasay city: The Philippine Amusement and Gaming Corporation (PAGCOR) retained its International Standardization Organization (ISO) 9001:2015 certification following an audit in December. PAGCOR chair and chief executive officer Alejandro Tengco attributed the achievement to the employees who consistently commit to improve the agency's systems. Tengco received the certification from DQS Certification Phils. Inc. at the PAGCOR Corporate Office in Pasay City on April 16.

According to Philippines News Agency, securing this ISO 9001:2015 recertification for the fourth consecutive time reflects PAGCOR's dedication to excellence, accountability, and continuous improvement across all its operations. The surveillance audit conducted from December 15 to 18, 2025, covered 17 existing sites, including the corporate office and Casino Filipino branches in various locations such as Tagaytay, Angeles, Citystate, Cebu, Ilocos Norte, Bacolod, Olongapo, and others.

The audit commended PAGCOR for its leadership, strategic direction, governance, regulatory compliance, and digitalization efforts to improve process efficiency. DQS also recognized the agency's operational resilience and safety culture, quality customer service, gaming innovations, commitment to sustainability and responsible practices, and robust training and competency development programs for its employees.

The ISO 9001:2015 certification will be valid until March 22, 2029, subject to completion of annual surveillance audits.